Ecommerce FAQ's 
  • Is there a minimum student requirement for a course to be conducted?

    Yes, it varies per course. For type rating courses, a minimum of two students are required. For maintenance courses, most courses require a minimum of 8 students. A notification will be sent out 30 days prior to the course if the course did not meet the minimum student count.

  • When is payment due?

    Payment is due no later than 30 days prior to course start date unless your company has existing terms. If payment is not received by the due date, your enrollment in the course will be removed and offered to waitlisted students.

  • What if I do not have a credit card?

    We also accept wire transfers if payment is made before the due date. For payment by wire transfer please refer to your sales order located under My Account for account information.

  • What if I need a letter of invitation for travel?

    A letter of invitation can be requested under My Account

  • I am a foreign student, is TSA clearance required?

    TSA clearance is required for all non-US citizens attending an FAA Flight course. For more information, visit the TSA website at:§ion=AG

  • Can I get my materials in advance?

    For our type rating courses you can request to have your materials sent to you in advance after you have been paired and payment has been received.

  • Refund Policy

    If a course is cancelled due to the minimum student count not being met, the Customer is entitled to a full refund. If a Customer cancels the training less than thirty (30) days prior to the course date, the Customer is not entitled to a refund.